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FAQ

1. What does AV Vision India Pvt Ltd do?

AV-VISION EQUIPMENTS (INDIA) (P) LTD well-established National distributor for Audio Visual Equipment’s and Accessories across India. Working at the cutting edge of new technologies since 1997, we bring a wealth of rich Audio-Visual experience to our customers by assorting the best of industry products from global brands across the world. The company has around 1200+ established Channel Partners across India and it carries out the product sales across different market segments.
Some of the products offered by the company are LCD / DLP / LED / Hybrid / L-COS / and 4K DILA – Laser Projectors. Its comprehensive range includes a lot more, including Projection Screens, Visualizers, Ceiling Mounts, Motorized Lifts, Cables of different varieties, Interactive Boards, Laser pointers, USB Presenters, Document Cameras, and Wi-Fi Modem for projectors etc.

2. What kind of customer service do you offer?

Our e-commerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat for any sales, service, product, account, login requests

  1. AV-VISION Equipments India Pvt Ltd
    1-20-248, IInd. Floor,
    (Next to Neelkamal Chairs) Rasoolpura,
    Secunderabad - 500 003
    Telangana, INDIA.
    sales@av-visionindia.co.in
  2. Toll Free(BSNL)
    18004252936
  3. Telephone
    04067222555
  4. Live chat on home page
    https://av-visionindia.co.in/

3. What do I need to do in order to start buying?

You need to register as a customer or dealer on our portal

4. How do I activate my account?

All customer accounts are activated automatically upon successful registration. An email/SMS is sent to the customer after successful registration as given in the registration form. If you do not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at sales@av-visionindia.co.in or call our customer service Toll Free(BSNL) 18004252936 or Telephone 04067222555
All dealer/merchant accounts are activated after verification of the dealer registration details as given in their registration forms which are usually done within minutes during business hours 10:00AM to 18:30 Hrs. Dealer/merchant will receive email/SMS upon registration & also when their accounts are activated

5. I don't remember my password. Help!

https://av-visionindia.co.in/index.php?route=account/forgotten
Follow these steps to reset your password. Key-in your registered email & press click submit. Instruction to reset your password will be sent to your registered email.

6. Managing your Account-update your contact address, phone#, reset password

https://av-visionindia.co.in/index.php?route=account/edit
https://av-visionindia.co.in/index.php?route=account/address
https://av-visionindia.co.in/index.php?route=account/password

7. What methods of payment can my customers use?

At the moment, we only accept Online payment, Credit/Debit cards and Net banking payments. For selected dealers we accept Cheque/DD,

8. What is a payment gateway?

An e-commerce payment gateway is a service that authorizes credit / debit card payments and processes them securely with a user’s merchant account. Often, a merchant account and payment gateway are set up in one process through the same company.

9. How safe is to order online

100% Secured, Highest level of transaction security and payment protection. This website uses a Comodo SSL certificate to secure online transactions for customers.

10. How can I change my Shipping Address?

By default, the last used shipping address will be saved in your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

11. How do I cancel my orders before I make the payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds until your payment is verified.

12. How long will it take for my order to receive after I make a purchase order.

You should expect to receive the orders within 8 working days or as mentioned in the confirmed purchase order. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

13. How do you ship my Orders?

All your orders are sent through Safe Express or DTDC or Professional Couriers or Self Collect/Hand Delivered for Local customers (Ex Twin cities-Hyderabad/Secunderabad) where applicable

14. How can I track my Order/s status?

After logging into your account, the status of your checkout history can be found under Order History.
Customers:
https://av-visionindia.co.in/index.php?route=account/order
Dealers:
https://av-visionindia.co.in/index.php?route=account/order
https://av-visionindia.co.in/index.php?route=customdealer/dealerorders
A tracking number/Shipping Docket will be given to you via email/SMS after the order has been completed. Shipment tracking can be tracked from
http://trackorder.av-visionindia.co.in/b2bindex.php

15. What happens if there’s been a delivery mishap to my Order (Damaged or Lost Delivery)?

We take such matters very seriously and will look into individual cases thoroughly.
Any item found damaged, the consignee has to take a photo / video of the damaged item & has to be sent to us based on which we shall provide a replacement & will take up the matter with logistics company for further action.

16. What is our privacy policy?

https://av-visionindia.co.in/index.php?route=information/information&information_id=12

17. What are our terms & conditions?

https://av-visionindia.co.in/terms

18. Can I place an order by phone or email?

Yes, you can send your request to sales@av-visionindia.co.in or call Toll Free(BSNL) 18004252936 or Telephone 04067222555 during business hours 10:00AM to 18:30 Hrs. Your order will be attended by our support staff & PO will be raised to your portal account.

19. Are there any system requirements?

To access your Ecommerce portal, you must have Internet access and use a JavaScript enabled browser. The newest version of Internet Explorer, Firefox, Safari or Chrome are recommended.